Contact the Finches team
Questions about pricing, a clinic rollout, or something not working the way it should? Send a message and a real person gets back to you — normally within one business day.
- Sales, pricing and clinic plans
- contact@finches.io
- Help with your account
- support@finches.io
- Typical reply time
- Within one business day
- Vet Easy Inc. — an independent, family-operated team
- Saskatchewan, Canada and the US
Answers before you write in
The four things people ask us most often.
How fast will you reply?
Within one business day, and usually much sooner. Messages sent over a weekend are answered the next working morning. Every message is read and answered by someone on the team who builds Finches — there is no ticket queue and no outsourced first line.
Can I see a demo before my clinic commits?
Yes. Pick “Request a demo” above and tell us how many veterinarians are on your team and what software you use today. We will walk your clinic through a live visit, from dictation to a finished SOAP note, and answer questions about templates and rollout.
How do I get help with my account?
Email support@finches.io or use the form and choose “Help with my account.” Include the email address you signed up with. If something is broken inside the app, the Report an issue screen in the app menu sends us your app version and platform automatically, which usually gets to an answer faster.
Do you take feature requests?
We do, and they shape the roadmap more than anything else. Tell us the workflow you are trying to finish rather than the button you think is missing — that context is what turns a request into the right feature.
Or just try it on your next case
You do not need to talk to anyone first. Your first 20 notes are free, on the web and on your phone.
